Frequently Asked Questions (FAQs)
1. What types of products do you offer?
We offer a curated selection of premium footwear and accessories, including shoes, comfortable sandals, elegant slippers, and fashionable bags.
2. How can I place an order?
You can place an order by browsing our website, selecting the items you wish to purchase, and following the checkout process. Simply add your items to the cart and proceed to checkout.
3. What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment options. You can select your preferred method at checkout.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your shipment.
5. What is your return policy?
We offer a 5-day return policy. If you are not satisfied with your purchase, you can return it within this timeframe for a full refund or exchange, provided the items are in their original condition.
6. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more details.
7. How can I contact customer service?
You can reach our customer service team via email at synergygate@outlook.com or through our contact form on the website. We aim to respond to all inquiries within 2 working days.
8. Do you have a size guide?
Yes, we provide a size guide on our website to help you find the perfect fit for our footwear. Please refer to it before placing your order.
9. Are your products made from sustainable materials?
We are committed to sustainability and carefully select materials that promote comfort and durability. Look for specific product descriptions for details on materials used.
10. How can I stay updated on new arrivals and promotions?
You can subscribe to our newsletter at the bottom of our homepage to receive updates on new arrivals, exclusive offers, and promotions.
